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FREQUENTLY ASKED QUESTIONS

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SHIPPING TIMES

How long does shipping take?

Each CineParts item is created from scratch and shipped by one of us, although usually we have products stocked up. Packaging and shipping should take no more than 1-2 working days. From there we ship all items, with delivery times being contingent on where in the world you are;

  • UK- 1-3 working days

  • EU- 3-5 working days 

  • US- 5-7 working days

  • Rest of World- 7-10 working days

PLEASE NOTE DUE TO COVID-19 SHIPPING IS DELAYED. Please bear with us during this weird period, we are working at full capacity. Please contact us with any questions.

How much does shipping cost?

We charge a small fee to ensure that our shipping is quick and safe. All our products are shipped through tracked shipping. We have tried to lower shipping costs before, but this resulted in un-tracked and lost parcels and unhappy customers. We want to be able to help everyone who orders, and we simply can not guarantee this otherwise!

 

  • UK - £3.50

  • EU - £10.99

  • Rest of World - £13.99 

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

We truly believe in our professional products. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want you to realise that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings; we'll make it right.

We have 24/7/365 ticket and email support. Please contact us if you need assistance via our contact page. 

No-Hassle Return Policy:

  • Returns must be unused and have no signs of use.

  • Return requests must be made within 14 days of receiving your item(s).

  • Once your package arrives at our facility, we will process it within 3-5 business days and then refund you for the full amount if you meet all the criteria above.

  • Once we process your return, the refunded amount will be transferred back onto the payment used to place the order, or you will be given store credit if preferred. 

Exchanges:

Need a different size, design, or want to upgrade an item? Be sure to keep the item in pristine (unused) condition. We do not pay for the shipping back to our facility, but we won't charge you for any additional shipping and everything else it takes to get your new items back to you. Please contact us via our contact page to request an exchange.

How long does a refund take?

Upon receipt of a returned item, we will ensure processing within two normal business days. We will then debit the payment card, or the PayPal account if this was used. This typically takes three working days with most payment providers & institutions.

How long will an exchange take to get back to me?

We know how boring it can be waiting for items to get delivered, especially when you have to wait twice. So we try to expedite the process as much as possible, initialising the creation of your new item as soon as we are notified. Expect normal shipping times as above.

I received a damaged or incorrect item, what can I do?

If you received a damaged/defective item and would like to exchange it, we will exchange it at no extra cost to you and pay for all shipping fees.

What kind of warranty do you offer?

All our products are backed with a 6-month warranty. Please contact us if  something is wrong, if the problem arises through normal use we are happy to help out and make it right. 

ORDER PROBLEMS & AMENDMENTS

I made a mistake in my shipping address, or I choose an incorrect size, is it too late to change it?

If you catch it in time and we have not processed the order yet, please contact us via our contact page and we will make those requests a priority.

I have a problem or question which wasn't listed here?

Please reach out to us via our contact page. We have 24/7/365 email support and will return all emails within 24 hours!

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